Terms and Conditions for Cybersafe Families Pty Ltd
These are the terms and conditions subject to which we allow you to use Our Website.
By visiting or using Our Website, or signing up for our services, you agree to be bound by them.
If you violate these terms we may terminate your use of Our Website, bar you from future use of Our Website, cancel services, and/or take appropriate legal action against you.
We are Cybersafe Families Pty Ltd a company registered in Australia, ACN 616017120.
You are: Anyone who uses Our Website or buys our services.
Please read this agreement carefully and save it. If you do not agree with it, you should leave Our Website and stop using Our Services
It is now agreed as follows:
In this agreement, the following words shall have the following meanings, unless the context requires otherwise:
“Content” means the textual, visual or aural content that is encountered as part of your experience on Our Website.
It may include, among other things: text, images, sounds, videos and animations. It includes content Posted by you.
“Intellectual Property” means intellectual property owned by us or by any third party, of every sort, whether or not registered in any country,
including intellectual property of all kinds coming into existence after today; and including, among others, patents, trade
marks, unregistered marks, designs, copyrights, domain names, discoveries, creations and inventions, together with all rights which are derived
from those rights or for which application for registration has been made in any country.
In this agreement the following meanings apply unless the context otherwise
2.1. a reference to a person includes a human individual, a corporate entity and any organisation which is managed or controlled as a unit.
2.2. a reference to a person includes reference to that person’s successors, legal representatives, permitted assigns and any person to whom rights
and obligations are transferred or pass as a result of a merger, division, reconstruction or other re-organisation involving that person.
2.3. the headings to the paragraphs and schedules (if any) to this agreement are inserted for convenience only and do not affect the interpretation.
2.4. any agreement by either party not to do or omit to do something includes an obligation not to allow some other person to do or omit to do that same thing.
2.5. a reference to an act or regulation includes new law of substantially the same intent as the act or regulation referred to. “Our Website” means the entire computing hardware and software installation that is or supports our website including any communication or peripheral system. It includes any website of ours, and all web pages controlled by us. “Post” means place on or into Our Website any Content or material of any sort by any means. “Licence” means a licence granted by us to you in the terms of this agreement for use of a Licensed Product. “Licensed Product” means any product, material or thing offered for Licence by us on Our Website, whether or not bought by you. A reference to “Product” shall be a reference to all or part of a Product or to a Product
changed by you in any way. “Service” means any service we sell from time to time, whether or not connected to a Licensed Product.
2.6. these terms and conditions apply to all supplies of Licensed Products by us. They prevail over any terms proposed by you.
2.7. this agreement is made only in the English language. If there is any conflict in meaning between the English language version of this
agreement and any version or translation of this agreement in any other language, the English language version shall prevail.
3. Basis of Contract
3.1. If you use Our Website in any way on behalf of another person you warrant that you have full authority to do so and you accept personal
responsibility for every act or omission by you.
Product to another and are contained in our “Product Licence Terms”. That Licence is supplemental to this agreement and to be read with this
agreement to provide the full agreement between us.
3.3. In entering into this contract you have not relied on any representation or information from any source except Our Website.
3.4. Unfortunately, we cannot guarantee that every Product advertised on Our Website is available. If at any time a Product becomes unavailable,
we will immediately refund any money you have paid.
3.5. There is no contract between us for any free service, so you do not become a client by using any free service and we are not liable to you
in any way resulting from your use of any free service.
3.6. The price of any Licensed Product or Service may be changed by us at any time. We will never change a price so as to affect the price
charged to you at the time when you buy that Licensed Product or Service.
3.7. You agree that you are bound by these terms (or the latest version of them) for all future contracts with us, whether ordered through
Our Website or in some other way.
3.8. You now agree that you commit a breach of this contract if you seek repayment of money paid to us by asking your credit card provider to
credit back a payment made to us, without attempting to seek repayment from us first. In that event, you agree that you will owe us
first the sum charged to us by our payment service provider and secondly a sum based on time spent at $100 per hour in dealing with
your breach. You also agree that this provision is reasonable.
3.9. The Contract between us comes into existence at the earlier of:
3.9.1. when we write to you to confirm that your order has been
3.9.2. when you download the Licensed Product you have bought.
3.10. We may change this agreement and / or the way we provide a Product, at any time. If we do:
3.10.1. the change will take effect when we Post it on Our Website. You are advised to check this page from time to time.
3.10.2. if you make any payment for Licensed Products or Services in the future, you will do so under the terms posted on
Our Website at that time.
4. The price
4.1. The prices payable for the Licensed Product and Services are clearly set out on Our Website.
4.2. The price charged for any Licensed Product or Service may differ from one country to another. You may not be entitled to the lowest price
unless you reside in the qualifying country.
4.3. Prices are inclusive of any applicable goods and services tax or other sales tax.
4.4. Charges for Services are fixed whenever it is reasonably possible for us to ascertain the price.
4.5. Estimates of charges will be provided to you wherever possible.
4.6. You can find our hourly charging rate, time travel rate and motor mileage rate on Our Website. Other travel costs will be re-charged at
4.7. Our Services require payment in advance in every case. Note: you can keep our charges low by providing full instructions and avoiding
5. Security of your credit card .We take care to make Our Website safe for you to use.
5.1. Card payments are not processed through pages controlled by us. We use one or more online payment service providers who will encrypt
your card or bank account details in a secure environment.
5.2. If you have asked us to remember your credit card details in readiness for your next purchase or subscription, we will securely store your
payment details on our systems. These details will be fully encrypted and only used to process your automatic monthly payments or other
transactions which you have initiated.
6. Content you Post to Our Website. You agree that you will not use or allow anyone else to use Our Website to Post any Content which is or may:
6.1. be information which could promote or assist any unlawful purpose;
6.2. consist in commercial audio, video or music files;
6.3. be illegal, obscene, offensive, threatening or violent;
6.4. be sexually explicit or pornographic;
6.5. be likely to deceive any person or be used to impersonate any person, or to misrepresent your identity, age or affiliation with any person;
6.6. solicit passwords or personal information from anyone;
6.7. be used to sell any goods or services or for any other commercial use;
6.8. include anything other than words (i.e. you will not include any symbols
or photographs) except for a photograph of yourself in your profile in such place as we designate;
6.9. be incomplete or inaccurate or submitted otherwise than as requested by Our Website;
6.10. link to any of the material specified above, in this paragraph.
7. Your Posting: restricted content In connection with the restrictions set out below, we may refuse or edit or remove Content which does not comply with these terms. In addition to the restrictions set out above, Content must not contain:
7.1. hyperlinks, other than those specifically authorised by us;
7.2. keywords or words repeated, which are irrelevant to the Content Posted.
7.3. the name, logo or trademark of any organisation other than yours.
7.4. inaccurate, false, or misleading information.
8. How we handle your Content
8.2. If you Post Content to any public area of Our Website it becomes available in the public domain. We have no control who sees it or what
anyone does with it.
8.3. Even if access to your text is behind a user registration it remains effectively in the public domain because someone has only to register
and log in, to access it. You should therefore avoid Posting unnecessary confidential information.
8.4. We need the freedom to be able to publicise our services and your own use of them. You therefore now irrevocably grant us the right and
licence to edit, copy, publish, distribute, translate and otherwise use any Content that you place on Our Website, in public domains and in
any medium. You represent and warrant that you are authorised to grant all such rights.
8.5. We will use that licence only for commercial purposes of the business of Our Website and will stop using it after a commercially reasonable
period of time.
8.6. You agree to waive of your right to be identified as the author and your right to object to derogatory treatment of your work as provided in the
Copyright Act 1968.
8.7. Posting content of any sort does not change your ownership of the copyright in it. We have no claim over it and we will not protect your
rights for you.
8.8. You understand that you are personally responsible for your breach of someone else’s intellectual property rights, defamation, or any law,
which may occur as a result of any Content having been Posted by you.
8.9. You accept all risk and responsibility for determining whether any Content is in the public domain and not confidential.
9. Removal of offensive Content
9.1. For the avoidance of doubt, this paragraph is addressed to any person who comes on Our Website for any purpose.
9.2. We are under no obligation to monitor or record the activity of any customer for any purpose, nor do we assume any responsibility to
monitor or police Internet-related activities. However, we may do so without notice to you and without giving you a reason.
9.3. If you are offended by any Content, the following procedure applies:
9.3.1. your claim or complaint must be submitted to us in the form available on Our Website, or contain the same information as
that requested in our form. It must be sent to us by post or email;
9.3.2. we shall remove the offending Content as soon as we are reasonably able;
9.3.3. after we receive notice of a claim or complaint, we shall investigate so far as we alone decide;
9.3.4. we may re-instate the Content about which you have complained or not.
9.4. In respect of any complaint made by you or any person on your behalf, whether using our form of complaint or not, you now irrevocably grant
to us a licence to publish the complaint and all ensuing correspondence and communication, without limit.
9.5. You now agree that if any complaint is made by you frivolously or vexatiously you will repay us the cost of our investigation including
legal fees, if any.
10. Security of Our Website. If you violate Our Website we shall take legal action against you. You now agree that you will not, and will not allow any other person to:
10.1. modify, copy, or cause damage or unintended effect to any portion of Our Website, or any software used within it.
10.2. link to our site in any way that would cause the appearance or presentation of Our Website to be different from what would be seen by
a user who accessed Our Website by typing the URL into a standard browser;
10.3. download any part of Our Website, without our express written consent;
10.4. collect or use any product listings, descriptions, or prices;
10.5. collect or use any information obtained from or about Our Website or the Content except as intended by this agreement;
10.6. aggregate, copy or duplicate in any manner any of the Content or information available from Our Website, other than as permitted by this
agreement or as is reasonably necessary for your use of the Services;
10.7. share with a third party any login credentials to Our Website.
10.8. Despite the above terms, we now grant a licence to you to:
10.8.1. create a hyperlink to Our Website for the purpose of promoting an interest common to both of us. You can do this without specific permission. This licence is conditional upon your not portraying us or any Product or Service in a false, misleading, derogatory, or otherwise offensive manner. You may not use any logo or other proprietary graphic or trademark of ours as part of the link without our express written consent.
10.8.2. you may copy the text of any page for your personal use in connection with the purpose of Our Website or a Service we provide.
11. Intellectual Property
11.1. We will defend our Intellectual Property rights in all countries.
11.2. Except as provided in our Product Licence Terms, you may not copy, modify, publish, transmit, or sell, create derivative works from,
distribute, perform, display, or in any way exploit any of our Intellectual Property or that owned by any third party and accessible to you via
11.3. You may not use our name or logos or trademarks or any other content on any website of yours or that of any other person.
11.4. You agree that at all times you will:
11.4.1. not to cause or permit anything which may damage or endanger our title to any of our Intellectual Property;
11.4.2. notify us of any suspected infringement of the Intellectual Property;
11.4.3. indemnify us for any loss or expense arising from your misuse of the Intellectual Property;
11.4.4. not use any name or mark similar to or capable of being confused with any name or mark of ours.
12. Disclaimers and limitation of liability
12.1. The law differs from one country to another. This paragraph applies so far as the applicable law allows.
12.2. All implied conditions, warranties and terms are excluded from this agreement.
12.3. Our Website includes Content Posted by third parties. We are not responsible for any such Posting. If you come across any Content
which offends against this document, please contact us via the “Contact us” page on Our Website.
12.4. You are advised that Content may include technical inaccuracies or typographical errors. This is inevitable in any large website. We would
be grateful if you bring to our immediate attention, any that you find.
12.5. We sell Licensed Products and Services in good faith. But we make no representation or warranty that any Licensed Product or Service will be:
12.5.1. useful to you;
12.5.2. of satisfactory quality;
12.5.3. fit for a particular purpose;
12.5.4. available or accessible, without interruption, or without error.
12.6. Our Website contains links to other Internet websites. We have neither power nor control over any such website. You acknowledge and agree
that we shall not be liable in any way for the content of any such linked website, nor for any loss or damage arising from your use of any such website.
12.7. We claim no expert knowledge in any subject. We disclaim any obligation or liability to you arising directly or indirectly from information
you take from Our Website.
12.8. You agree that in any circumstances when we may become liable to you, the limit of our liability is the amount you have paid us in the immediately preceding 12 month period for Products concerned.
12.9. We shall not be liable to you for any loss or expense which is:
12.9.1. indirect or consequential loss; or
12.9.2. economic loss or other loss of turnover, profits, business or goodwill even if such loss was reasonably foreseeable or we knew you might incur it.
12.10. This paragraph (and any other paragraph which excludes or restricts our liability) applies to our directors, officers, employees, subcontractors, agents and affiliated companies as well as to us.
12.11. If you become aware of any breach of any term of this agreement by any person, please tell us by emailing email@example.com.
We welcome your input but do not guarantee to agree with your judgement.
13. You Indemnify Us You agree to indemnify us against all costs, claims and expense arising directly or indirectly from:
13.1. your failure to comply with the law of any country;
13.2. your breach of this agreement;
13.3. any Content you Post to Our Website;
13.4. any data you send or upload to Our Website for storage or any other purpose;
13.5. a breach of the intellectual property rights of any person;
13.6. your failure to conform to any relevant Internet protocol;
13.7. any use of your site for a purpose forbidden by this agreement;
13.8. any act, neglect or default by any agent, employee, licensee or customer of yours;
13.9. a contractual claim arising from your use of the Licensed Products;
13.10. and for the purpose of this paragraph you agree that the cost of our management and technical time is properly recoverable and can
reasonably be valued at $100 per hour without further proof.
14. Miscellaneous matters
14.1. If any term or provision of this agreement is at any time held by any jurisdiction to be void, invalid or unenforceable, then it shall be treated
as changed or reduced, only to the extent minimally necessary to bring it within the laws of that jurisdiction and to prevent it from being void
and it shall be binding in that changed or reduced form. Subject to that, each provision shall be interpreted as severable and shall not in any way affect any other of these terms.
14.2. You undertake to provide to us your current land address, email address, telephone number as often as they are changed together with
all information that we may require to enable us to fulfill our obligations under this contract.
14.3. If you are in breach of any term of this agreement, we may:
14.3.1. publish all text and Content relating to the claimed breach, including your name and email address and all
correspondence between us and our respective advisers; and you now irrevocably give your consent to such publication.
14.3.2. terminate your account and refuse access to Our Website;
14.3.3. issue a claim in any court.
14.4. Any obligation in this agreement intended to continue to have effect after termination or completion shall so continue.
14.5. No failure or delay by any party to exercise any right, power or remedy will operate as a waiver of it nor indicate any intention to reduce that or
any other right in the future.
14.6. For the purposes of the Privacy Act 1988 and any comparable law of any other country having jurisdiction and relating to the location of data
processing, you consent to the processing of your personal data (in manual, electronic or any other form) relevant to this agreement, by us and/or any agent or third party nominated by us and bound by a duty of confidentiality. Processing includes but is not limited to obtaining, recording, using and holding data in any country.
14.7. You agree that we may disclose your information including assigned IP numbers, account history, account use, etc. to any judicial or proper
legal authority who makes a written request without further consent or notification to you.
14.8. Any communication to be served on either of the Parties by the other shall be delivered by hand or sent by first class post or recorded delivery or by email.
14.9. In the event of a dispute between the parties to this agreement, then they undertake to attempt to settle the dispute by engaging in good
faith with the other in a process of mediation before commencing arbitration or litigation.
14.10. This agreement does not give any right to any third party.
14.11. The validity, construction and performance of this agreement shall be governed by the laws of the State of South Australia.
It shall be deemed to have been delivered: if delivered by hand: on the day of delivery; if sent by post to the correct address: within 72 hours of posting;
if sent by email to the address from which the receiving party has last sent email: within 24 hours if no notice of non-receipt has been received by the sender.